Navigating the Quarterly Performance Review at Navitas Professional Services

Introduction

Starting a new job is an exciting endeavor, one filled with opportunities for growth and development. Recently, I embarked on my journey with Navitas Professional Services as an IT consultant, where I was eager to make a meaningful contribution to the company's mission. As a part of this professional journey, I've experienced my first quarterly performance review, a process that allows both employees and employers to assess the progress and evaluate areas for growth and improvement. In this blog post, I will share my reflection on the performance review process, the comparison between my self-evaluation and my supervisor's assessment, and discuss the reasons for discrepancies when they were identified.

The Performance Review: A Two-Way Conversation Performance reviews are more than just a formality; they are an essential part of one's professional development. These reviews provide employees with valuable insights into their work performance, highlight their achievements, and pinpoint areas for improvement. In my experience at Navitas Professional Services, these quarterly reviews serve as an opportunity to ensure alignment with the company's values, objectives, and expectations.

Reflecting on Self-Evaluation Before each performance review, employees are often asked to evaluate their own performance. This exercise encourages self-reflection, helping employees identify their strengths and weaknesses. For me, this process was enlightening. I examined my accomplishments and recognized my contributions to the team. I've received commendations from clients, actively participated in team initiatives, and initiated an online forum to improve communication. However, the process wasn't all about self-praise. I also identified areas for improvement. My punctuality, for instance, had been negatively affected by unforeseen public transport issues, resulting in being late for work four times in the last three months. I also faced some setbacks when it came to addressing customer complaints and managing my increased workload.

Comparing Self-Evaluation to Supervisor's Assessment When it comes to the quarterly performance review, employees submit their self-evaluation to their supervisors, who, in turn, provide their assessment. In my case, I received feedback from my supervisor that highlighted a few areas where we didn't entirely see eye to eye. One of the most significant discrepancies was regarding punctuality. While I attributed my lateness to public transport issues, my supervisor was less forgiving. In her view, punctuality was non-negotiable, and there was an expectation that I'd find solutions to these challenges, such as alternative transportation methods. Another noteworthy discrepancy was related to customer satisfaction. While I received glowing feedback from five clients commending my diligence and perseverance, I also received two complaints from customers who felt I was inexperienced and didn't fully grasp the importance of quickly resolving their issues. This indicated a need for further refining my customer service skills.

Addressing Discrepancies and Improving Communication When discrepancies arise during the performance review, it's essential to understand the reasons behind them and take steps to address them effectively. In my case, the differences in assessment were partly due to miscommunication and a lack of awareness. To address these discrepancies, I'm working on improving my punctuality by exploring alternative transportation options. I'm also committed to enhancing my customer service skills by seeking additional training and guidance. Additionally, I'm taking steps to manage my workload more effectively, ensuring I have the time to mentor new team members and attend to administrative tasks promptly.

Conclusion The quarterly performance review at Navitas Professional Services is a vital process that allows employees like me to reflect on their performance, identify areas for growth, and receive valuable feedback from their supervisors. While discrepancies between self-evaluation and supervisor assessment can occur, it's crucial to understand the reasons behind them and take steps to address these differences constructively. Ultimately, the performance review process is an opportunity for personal and professional growth, fostering a culture of continuous improvement within the company. By acknowledging discrepancies and working to address them, employees can continue to excel in their roles and contribute positively to the company's mission.